Adorama Reviews

Made a call asking them if I placed an order today and overnight air it would be in Oregon the next day. I was told if it was placed by 4pm eastern time it would be shipped out that night. My order was 2:44 pm with in the time. Come to find out the next day that if you purchased was a used lens it takes up to three days to just be shipped. Apparently I missed that somewhere on the site, but you would of thought that might of been mentioned in our conversation. My advice if your needing ASAP don't order a used lens from them.

I ordered a $300 guitar, specifically an ibanez. It arrives snapped in half, with absolutely no due diligence on having protective packaging whatsoever. When I reported this to them three separate times, the first time I was told not to bring chocolate, and the second time I was hung up on, and then the third time the supervisor hung up on me. They will absolutely take your money, and sell you defective product with absolutely no recourse for replacing the item. They did not treat you fairly, they will treat you like $#*!.

Sister wanted to order me some stuff.
Adorama won't ship to anywhere but the billing address.
On top of that, salespeople are pushy, and customer service reps are not helpful.
Order from B&H or Amazon.

Horrible, do not buy from them.

The following email correspondence is a summation of my experience with Adorama.

Email subject: Customer Complaint—Legal Action Required?

Attn: Support,

Email correspondence between myself and a Avi Hadef of Adorama began Aug 5, 2022, 11:15 AM.

The following low hours equipment was confirmed shipped Fri, August 12th, 2022, and acknowledged by Avi Hadef Aug 12, 2022, 12:35 PM.

* Canon EOS R

* Canon 24-105mm f/4 L IS USM Macro Lens

* Sigma 18-35mm f/1.8 DC HSM A (Art) Lens

* BM Premium Camera Power and Care Bundle

* JJC Lens Mount Adapter

After 7 days with no correspondence from Adorama, I contacted Avi Hadef on Aug 19, 2022 at 11:03 AM stating the aforementioned gear was confirmed delivered two days prior on Wednesday, August 17th and received by a "SLATER''. Avi Hadef responded the same day with: "Hi! - Package is on our loading dock. We will email you once unloaded. Thanks!."

12 days later, I contacted Avi Hadef with: "Hello, I am requesting an update on the status of my gear. Last correspondence was 12 days ago on August 19th."

Avi Hadef responded: "Hi! Please call Jack at x2107 in about an hour for status update. thanks!" Adorama trains employees' communicative skills to respond with "in about an hour".

As a business professional, I repeatedly stated, "Email correspondence is required due to travel" but was ignored and urged to call. With that said, I made time to call a "Jack" on September 1st as well as today, September 2nd to no avail. After repeated call attempts (x3) a text message was sent to "Jack".

See the attachment below to review Jack's response.

Adorama has been in possession of my gear, valued at $3000, since August 17th, which is 16 days as of today.

The lack of communication, efficiency, and professionalism of Adorama and its staff has cost me valuable options and time.

Circling back to the attached screenshot, we requested all equipment be shipped back today.

Result: If I do not receive a confirmation email by the end of Monday, September 5th stating my gear is being expedited back to me in the exact order and condition it was received, I will consider this nearly month long correspondence as part of a larger fraudulent business practice and move forward accordingly.

Punchline:

Adorama was only prompt to respond to all correspondence when it was to sell me on selling them my gear; purposefully over-quoting my gear initially in an attempt to gain my confidence to lowball me afterwards. Adorama wasted 5 weeks of my time and returned my equipment carelessly and haphazardly with half of the equipment not wrapped properly, much less professionally.

Adorama is incompetent, uncooperative, fraudulent, and should be investigated.

Worst Business Solution and reps around!
Matthew Jacob is beyond rude, doesn't listen, can't places orders correctly nor has the respect to respond politely to clients. I Understand this company is in New York City, but please that stereotype should stay on the street, not in a place where you serve clients consumer and businesses around the world! This type service is uncalled for.

Matthew Jacob Worst Business Solution and reps around!
Worst Business Solution and reps around!
Matthew Jacob is beyond rude, doesn't listen, can't places orders correctly nor has the respect to respond politely to clients. I Understand this company is in New York City, but please that stereotype should stay on the street, not in a place where you serve clients consumer and businesses around the world! This type service is uncalled for.

We are so disappointed with our recent ordering experience. We ordered an ink kit. The order was split into so many shipments, we did not receive what we needed on time. In the meantime, our printer stopped working, and we had to replace it. Since it required different ink cartridges, we contacted Adorama to initiate a return, and to make things easier, we just exchanged the ink we had ordered with a replacement that would work with our new printer. The customer service agent was very accommodating, and we arranged for the return and exchange. The problem is that they credited us for the return and initiated an exchange for the very same product we had just returned! The price was good, but that makes little to no difference when you have to play musical chairs to receive the ordered product! As a result, we cancelled everything and are now attempting to figure out if the refunds issued are complete and correct. If you are going to sell a product as a set, it should be shipped and billed as such! What a headache!

So I was a fan of adorama for years as they had great sales and good shipment times. I've done a few trade ins without any issues, minus the lowballing they do. I didn't mind that part because I get it, that's business, but this last time I've had a HORRIBLE experience.

I sent in 2 cameras for trade in, in May or June and hadn't heard anything from them. I emailed the first guy I talked to and he told me to call "Jack". Well I called Jack and it took forever to get him on the phone as he rarely answers apparently. I ended up emailing him and received an email back stating to call him at my earliest convenience.

I FINALLY got him on the phone and he told me they hadn't received the camera but an empty envelope instead. I asked why and what could be done since i obviously didn't send an envelope. He said it would be investigated and they'd contact me once there was a resolution after the investigation.

I was able to get him on the phone once again about 2 weeks later. At first he said I sent in some beautiful cameras and named 2 models I didn't send in, so I told him I didn't send those and he put me on hold for awhile. He came back on and said oh yea we got empty envelopes instead of your cameras

I said yes and I was wondering if there was an update on them or the investigation? And he says no it's still being investigated and we'll contact you and abruptly got off the phone.

1. that could've been an honest mixup as far as the putting me on hold, but something felt off, especially with how long i was on hold.
2. He said it was empty envelopeS this time instead of a singular envelope, which I thought was weird. (This was said with an S a few times so doubt it was a mistake)
3. Now no one is answering my calls and I STILL haven't been contacted about this investigation or my cameras and I want to know what is going on?

I would NOT recommend anyone deal with their trade in as their customer service is great prior to sending anything in. They're very nice and lie about the amount you'll receive, and apparently lie about getting your items once they get you to send it in.

Again, this wasn't the first time I've sent something to them, as the first two times went well, besides getting Jack on the phone as he takes forever to answer

I sent in a phase one XF camera amongst other gear for a trade quote. I received a lowball offer and asked for the gear to be returned. Everything was sent back except for the XF body. It's been over a month and I haven't received the XF back and the used purchasing department is dodging my calls and emails. Next step is a police report.